Disclosure & Complaints
At all times, we operate in the best interests of our clients, operating without conflicts of interest and with objectivity. To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances. Our client testimonials and compliments are evidence of our quality of service.
If, however rarely, you have a problem, concern, or complaint about any part of the financial advice or service you have received from us, you may contact us using any of the following means: in writing, by phone, by email or via our website. Our contact details are:
Complaints Officer
NewBuild Home Finance Limited
PO Box 300-813, Albany 0752
0800 NEWBUILD
